Dagmor

Dagmor takes completed customer and sales call recordings and turns them into clear work for a team. Upload recordings and get reports even if the team has not used Dagmor to manage the calls. The Call Log keeps each original recording name, playable audio, transcript and review together, so a manager can check any finding against the conversation. Use your own script or let Dagmor draft one from repeated steps in real calls, then check how each call follows it; people can review the automated findings. Simple call reports and wider conduct, coverage and trend reports show what happened across a campaign, while Hero Scores help agents see strong examples. Customer-word reports keep what people actually said, including the words between survey questions, beside the scores and ticked answers. Rickie Doherty built it for teams that need the whole story from their calls, with an easy route from every important finding back to the audio.